dhx88 Privacy Policy

dhx88, as Bangladesh's online entertainment platform, treats your privacy as its highest priority. This privacy policy ("Policy") explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and related services ("Platform").

This policy applies to all registered members, visitors, and any person using our services in any way through the dhx88 platform. Our Terms and Conditions page is also related to this policy and both documents should be read together.

We commit that your information will never be sold to third parties and will only be used for the purposes stated in this policy.

For the purposes of registration and service delivery on the dhx88 platform, we may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and encrypted password
• National ID or passport number (where applicable, for KYC verification)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account number (for transaction processing)
• Deposit and withdrawal history
• Transaction date, amount, and reference number

2.3 Technical and Device Information

• IP address and browser type and version
• Device type and operating system
• Cookies and session-related information
• Platform login time and page visit history

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred games and services
• Bonus and promotion claim records

2.5 Communication Information

• Content of messages sent via live chat and email support
• Records of complaints and requests

Collected information is used only for the following legitimate purposes:

• To create, manage, and verify accounts
• To process financial transactions and prevent fraud
• To provide customer service and technical support
• To ensure platform security and smooth operation
• To fulfill legal obligations and complete KYC verification
• To provide a personalized gaming experience and relevant offers
• To enforce responsible gaming policies and identify problematic gaming patterns
• To review and improve platform performance
• To send legitimate marketing communications (based on your consent)

We never sell, rent, or transfer your information to third parties for marketing purposes. dhx88 processes your personal information only for the purposes clearly stated in this policy.

In certain circumstances we may share your information with the following parties:

4.1 Service Provider Partners

We may seek the assistance of trusted third parties for specific operations such as payment processing, technology infrastructure, and customer service. These partners operate under strict confidentiality agreements and have access only to the limited information required for the service they provide.

4.2 Legal Obligations

Information may be disclosed where required to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

4.3 Fraud Prevention

Relevant information may be provided to the relevant authorities to investigate potential fraud, money laundering, or other illegal activities.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify you before any such change occurs.

The dhx88 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login status, verify security tokens, and manage sessions. Disabling these cookies will prevent the platform from working correctly.

5.2 Functional Cookies

These cookies are used to remember your language preferences, game settings, and display preferences. This means you do not need to configure settings again at the start of each session.

5.3 Analytics Cookies

These cookies are used to collect statistical information to understand how users interact with our services. The information collected is anonymous and does not directly identify any individual.

You can control or delete cookies by changing your browser settings. Please note that disabling essential cookies may affect some platform functionality.

dhx88 applies industry-standard security technologies to protect your personal and financial information. Our security framework includes:

• SSL Encryption: All data exchanged between the platform and your device is protected by 256-bit SSL encryption.
• Two-Factor Authentication: An option to provide an additional layer of security when accessing your account.
• Firewall and Intrusion Detection: A system that automatically detects and blocks suspicious activity.
• Secure Server Infrastructure: Data is stored in secure data centers with regular security audits.
• Least-Privilege Access Policy: Staff have access only to the information necessary for their role.
• Password Hashing: Passwords are never stored in plain text; only encrypted hashes are kept.

We regularly review and upgrade our security measures. While we follow industry best practices, no method on the internet is 100% secure — so you are also advised to keep your login credentials safe.

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required under applicable legal obligations.

7.1 General Retention Periods

• Active account data: For the full duration the account remains active
• Financial transaction records: A minimum of five years from the date of the last transaction
• KYC verification documents: As required by law
• Support communication records: Two years from the date of last contact

7.2 After Account Closure

Even after your account is closed, certain information may be retained for a defined period to fulfill legal obligations, resolve disputes, and prevent fraud. Once that period has passed, the information is securely deleted or anonymized.

As a user of the dhx88 platform, you have the following rights:

8.1 Right to Access Information

You can request full details of the information we hold about you at any time. This request can be made through our support team.

8.2 Right to Correct Information

If the information in your account is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may not be possible to delete before a specified period has elapsed.

8.4 Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. This change can be made via the unsubscribe link or through the support team. However, important messages related to your account will continue to be sent.

8.5 Data Portability

You may request your account information in a portable format. This service is available through the support team.

The dhx88 platform is strictly for those aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we become aware that a minor is using the platform or that information has been collected from a minor, that account will be closed immediately and the relevant information will be deleted.

If you are aware that a minor has registered on our platform, please email us at [email protected] to let us know.

We use trusted third-party services to operate our platform effectively, such as payment gateways and game software providers. These service providers have their own privacy policies and process information in accordance with their respective policies.

Payment service providers such as bKash, Nagad, Rocket, and Upay receive only the minimum information necessary to process transactions. The privacy policies of these services can be found on their respective platforms.

Game providers including Pragmatic Play and Spribe may have access to limited information necessary to ensure fair gaming outcomes. They adhere to strict fair play and data protection standards.

dhx88 reserves the right to amend this privacy policy from time to time as needed. For significant changes, we will notify you in the following ways:

• A notification will be displayed when you log in to the platform
• Details of the changes will be sent to your registered email address
• The "Last Updated" date at the top of this page will change

If you continue using the platform after any changes, you will be considered to have automatically agreed to the new policy. Therefore, you are advised to review this policy regularly.

If you have any questions, comments, or requests regarding your information related to this privacy policy, please contact us:

• Live Chat: Use the platform's live chat feature for 24/7 support in Bengali
• Email: [email protected]

We generally respond to your inquiries within business days. For urgent matters, you will receive immediate assistance via live chat.