dhx88 Terms and Conditions

General Introduction and Consent

These terms and conditions ("Terms") form a legal agreement between the organisation operating the dhx88 platform and all its services ("dhx88", "we", "our") and the user of those services ("user", "you", "your").

By visiting the dhx88 website, creating an account, or using any of our services, you expressly acknowledge that you have read and understood these Terms in full and that you agree to every clause contained within them.

dhx88 reserves the right to amend these Terms at any time. Continued use of the platform after amended Terms have been published will be considered your acceptance of those amendments.

Eligibility and Account Registration

2.1 Age Requirement

To open an account and use any service on dhx88, you must be 21 years of age or older. Registration by minors ("for those aged 21 and above only") is strictly prohibited. If any user registers by providing a false age, their account will be closed immediately and all deposited funds may be forfeited.

2.2 One Account Policy

Each individual may create only one account. Creating more than one account under the same person's name is strictly prohibited. If more than one account is found, all accounts will be permanently closed.

2.3 Registration Information

At the time of registration, you must provide accurate, complete, and up-to-date information. The following details must be provided correctly:

• Full legal name (as per national identity card or passport)
• Active mobile number linked to your payment method
• Valid email address
• Date of birth (accurate)
• Current residential address

2.4 Identity Verification (KYC)

dhx88 may request identity verification documents at any time. Identity verification may be required before a withdrawal can be processed. Copies of a national identity card, passport, or driving licence, along with proof of payment method, may need to be submitted for verification.

Account Security and Responsibility

3.1 Confidentiality of Login Details

It is solely your responsibility to keep your account username and password completely confidential. This information should not be shared with anyone. You are fully responsible for all activity carried out from your account.

3.2 Notification of Unauthorised Access

If you suspect unauthorised access to your account, notify our support team immediately via live chat or by emailing [email protected]. dhx88 will not be held liable for any losses resulting from unauthorised access.

3.3 Account Transfer Prohibited

Selling, renting, transferring, or allowing a third party to use your account is strictly prohibited. Violating this prohibition will result in the permanent closure of the account.

Deposits and Withdrawals

4.1 Deposit Terms

The following payment methods may be used to deposit funds into dhx88: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳300.

• The payment method used to make a deposit must be registered in your own name.
• Depositing funds through a third party is not permitted.
• Once a deposit is successfully processed, it will be credited to your account balance immediately.
• No additional charges apply to deposits.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Approved withdrawals are generally processed within 30 minutes to 3 hours.

• Withdrawal requests may only be made to the same payment method used for the most recent deposit.
• Withdrawals may be held if the wagering requirements attached to a bonus have not been met.
• Large withdrawals may be delayed if identity verification has not been completed.
• Withdrawals may be temporarily suspended in cases of fraud or suspicious activity.

4.3 Currency

All transactions on dhx88 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

Bonuses and Promotions

5.1 Welcome Bonus

New users will receive a 120% welcome bonus on their first deposit, up to ৳10,000. This bonus carries a 25x wagering requirement.

5.2 Wagering Terms

The wagering requirement means that the bonus amount must be wagered a specified number of times before a withdrawal can be made. For example, a ৳1,000 bonus with a 25x wagering requirement means a total of ৳25,000 must be wagered.

5.3 Bonus Usage Conditions

• A bonus may only be applied to one account once.
• If the wagering requirement is not met within 30 days of receiving the bonus, the bonus will be forfeited.
• If an attempt is made to use a bonus through fraudulent means, the account will be closed.
• dhx88 reserves the right to change, suspend, or cancel any promotion.
• A direct cash withdrawal against a bonus is not permitted — the wagering requirement must be fulfilled first.

5.4 VIP Programme

The dhx88 VIP programme has three tiers:

• Bronze: Weekly cashback of up to 0.5%.
• Silver: Weekly cashback of up to 1.0%.
• Gold: Weekly cashback of up to 1.5%.

You can advance to a higher VIP tier through regular and active play. Special benefits and rewards are available at each tier.

Gaming Rules

6.1 Fair Play Policy

dhx88 is committed to ensuring a fair and transparent gaming environment for all users. All games and betting activities are conducted using SSL encryption technology.

6.2 Technical Errors

dhx88 reserves the right to void any incorrect results or payouts displayed due to software or technical errors. Claims for winnings arising from technical errors will not be accepted.

6.3 Bet Cancellation

dhx88 reserves the right to cancel bets in the following circumstances:

• In the event of a system error or technical problem.
• In the event of incorrect odds or information being displayed.
• If evidence of fraudulent activity is found.
• Due to legal requirements.

6.4 Disconnection

If your internet connection is lost during a game, the outcome of any active bet or game session is saved on the server. You will be able to view the result once you reconnect.

Prohibited Activities

The following activities are strictly prohibited on the dhx88 platform, and any violation may result in immediate account closure and balance forfeiture:

7.1 Fraudulent Activities

• Creating an account using a false identity or false information.
• Using another person's identity.
• Using fraudulent or stolen payment methods.
• Attempting to exploit system errors or bugs.

7.2 Bonus Abuse

• Creating multiple accounts to bypass bonus terms.
• Attempting to complete bonus wagering through low-risk bets.
• Using bonuses in violation of promotion terms and conditions.

7.3 Illegal Activities

• Money laundering or illegal financial transactions.
• Attempting to breach the platform's security systems.
• Playing using automated bots or software.
• Attempting unauthorized access to another user's account.

Limitation of Liability

8.1 Service Guarantee

The dhx88 platform is provided on an "as is" basis. We do not guarantee uninterrupted, error-free, or completely secure service. Temporary outages may occur due to server maintenance or technical issues.

8.2 Liability for Damages

dhx88's liability is limited for financial losses caused by technical issues, cyberattacks, or circumstances beyond our control. dhx88 is not responsible for any loss caused by the user's own carelessness or negligence.

8.3 Third-Party Services

dhx88 is not liable for service disruptions from payment processors (bKash, Nagad, Rocket, Upay) or game providers. In such cases, please contact the relevant service provider directly.

Privacy & Data Protection

Protecting your personal information is very important to us. We keep your data secure using SSL encryption technology.

9.1 Data Collection

We collect only the information necessary to provide our services. This includes registration details, transaction history, and usage patterns.

9.2 Data Usage

Your information is used for the following purposes:

• Account management and service delivery.
• Identity verification and fraud prevention.
• Ensuring legal and regulatory compliance.
• Improving customer service.

For more details, visit our Privacy Policy page.

Account Suspension & Closure

10.1 dhx88's Authority

dhx88 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Fraudulent or suspicious activity.
• Failure to verify identity.
• Legal obligations or regulatory directives.
• Proof of being underage.

10.2 Voluntary Closure

You may request to close your account at any time. To do so, contact us at [email protected] or via live chat. Any pending bonuses will be forfeited before the account is closed. However, any valid balance will be returned following the specified process.

10.3 Inactive Accounts

If there is no activity for 12 consecutive months, the account will be marked as inactive. A maintenance fee may apply to the balance of inactive accounts.

Responsible Gaming

dhx88 places the highest priority on responsible gaming. We believe that gaming is a form of entertainment and should never be a cause of financial problems.

11.1 Self-Limit Setting

Users can set daily, weekly, or monthly deposit and betting limits on their account. Please contact our support team regarding setting these limits.

11.2 Self-Exclusion

If you feel the need to take a break from gaming, you can apply for temporary or permanent self-exclusion. This request can be made via live chat or by emailing [email protected].

Terms & Conditions Changes

dhx88 reserves the right to change, amend, or update these rules and terms and conditions at any time. For significant changes, we will notify you via email or through a notice on the platform.

Continued use of the platform after updated terms and conditions have been published will be considered your full acceptance of the revised terms. Please visit this page regularly for the latest terms and conditions.

If you have any questions about any clause of these terms and conditions, contact us via our 24/7 live chat or by emailing [email protected].